IT Infrastructure
Engineer

ABOUT SPLASH DAMAGE

We believe that games play better with friends. For more than 20 years, we’ve been creating team-based multiplayer experiences that have entertained tens of millions of players all over the world and forged countless new friendships along the way.

Our studio culture is rooted in our open, friendly, and collaborative environment. Our games are made by people from all over the world, from our entry-level Fresh Talent hires to industry veterans, and we believe that fostering that diverse culture is the best way to build both our games and our studio. We have won numerous awards, including a ‘World-Class’ accreditation by Best Companies and being named one of the UK’s 100 Best Large Companies to work for.

While our offices are based in Bromley, UK, our people have access to progressive working patterns that give them the flexibility to decide how to do their best work.

Benefits:

We offer a comprehensive benefits package for you and your family, including:

  • Work your way with access to progressive working patterns including hybrid and fully remote
  • Substantial performance-related pay system on top of your basic compensation, along with enhanced pension contributions and our life assurance scheme
  • Bespoke VISA and relocation packages for you and your family, with support from our team throughout the whole process
  • 25 days of holiday and 8 Bank Holidays a year, plus our annual studio closure between Christmas and New Year’s
  • Private Medical and Dental Cover for you and your family, along with a 24/7 digital GP service
  • Extensive Mental Health support, with Line Manager Mental Health training, a group of Mental Health First-Aiders, and on-site or remote counselling
  • Our bespoke Learning and Development course framework to help you grow as an employee, manager, and leader
  • Industry-leading fully paid 30 weeks maternity leave & 10 weeks paternity leave

THE ROLE

With significant experience in a third line / Infrastructure role, Splash Damage’s IT Infrastructure Engineer will provide pro-active hands on support. Reporting directly to the Senior Engineer’s in the team, the IT Systems Engineer will provide excellent customer service and possess a keen technical knowledge to meet the company’s needs and ensure the smooth running of the department. In addition, the IT Systems Engineer will be expected to be involved in Lab testing, deployment, auditing and management of IT solutions, compiling reports, and driving continuous improvement.

What you will do…

  • Design solutions to customer presented problems
  • Take ownership of entire systems and train others in their operation
  • Build, develop and manage infrastructure and development platforms
  • Support and maintenance of advanced server infrastructure
  • Provide high quality, responsive and consistent resolutions to IT Incidents
  • Take ownership of incidents throughout their lifecycle
  • Supporting the Service Desk, monitoring responsiveness and ensuring Customer Satisfaction.
  • Proactively improve the efficiency of Splash Damage through the research and implementation of collaborative and time saving IT Systems
  • Supervise and mentor junior members of the team, regularly introducing them to new technologies.

What you will need to succeed…

  • Public Cloud IaaS Expertise (AWS and Azure)
  • PowerShell Scripting or coding experience
  • Virtualization solutions design and implementation
  • Deployment and automation/infrastructure as code solutions
  • Fanatical knowledge of PC Gaming hardware including peripherals, sound cards, graphics cards and drivers
  • Advanced knowledge of Client Operating Systems and their management
  • Experience with Office 365 and the complexities within
  • Communication Technologies, Exchange, Outlook, Teams
  • Advanced Active Directory Management
  • Advanced knowledge of networking technologies; TCP/IP, DHCP, DNS
  • Extensive hardware knowledge (able to build, diagnose, and repair workstations and servers)
  • Methodical troubleshooting skills
  • Server Operating Systems; Windows Server/Microsoft ecosystem
  • Experience with enterprise network equipment / Firewalls
  • Linux and open-source experience
  • Knowledge of Server and Storage technologies (Block, file and object storage)
  • Knowledge of source control (git, subversion, perforce)

Personal Characteristics:

  • Self-motivated and Enthusiastic
  • A “Can Do” approach to duties and unexpected tasks
  • Sharp problem-solving skills
  • Ability to work on own initiative and effectively as part of a team
  • Outstanding Customer Service Skills
  • Excellent Interpersonal Skills; verbal and written
  • Happy to provide on-call / remote cover for IT Systems
  • Interest in continued educational achievement in IT
  • Rapid assimilation of highly complex systems and large volumes of documentation
  • Ability to communicate technical information to all audiences
  • Remain calm, efficient, and productive under pressure, especially with time critical tasks at short notice
  • Flexibility to adapt to rapidly changing circumstances
  • Happy to travel to provide offsite IT support, both nationally and internationally.
  • Ability to be a positive, patient & supportive tutor / role model to less experienced staff
  • Methodical & scientific approach to diagnostics
  • Experience playing computer games, and a keen interest in video games software / hardware.

Experience:

  • Bachelor’s degree, or equivalent
  • Extensive experience in a variety of Technical hands on IT roles
  • Significant Years at third line with a track record of excellent system design & deployment
  • Desirable: MCSE, MCSA, CCNA, VCP, VCAP, AWS-C, Azure MCP

Splash Damage is an equal opportunity employer. We believe our teams create better work when they have a range of perspectives to draw from, and we are committed to creating an inclusive working environment that celebrates diversity.

BENEFITS & PERKS

  • HEALTH
    Private Medical and Dental Cover for you and your family along with the Babylon 24/7 digital GP service. We also offer onsite counselling and an employee assistant program, along with covering eye tests, gym memberships and more.
  • HOLIDAYS & SOCIAL EVENTS
    With 8 public holidays and an additional 3 day studio Christmas closure our staff have a total of 36 days off. We also offer flexible working hours and regular company social events.
  • FAMILY FRIENDLY
    Industry leading fully paid 30 weeks maternity leave & 10 weeks paternity leave, along with flexitime and life assurance, helps new parents manage their time and put their family first.
  • PENSION
    All of our staff have enhanced company pension contributions, meaning that we invest in your future together.
  • BONUSES & REWARDS
    We offer generous referral bonuses and staff are enrolled in our new bonus scheme.
  • ADDITIONAL PERKS
    We have cycle to work and car leasing schemes, a free car park, game and book libraries, complimentary weekly onsite haircuts and discounts at many local businesses.

Studio Awards